User Identification in Events

How to Cross-Reference Information to Identify the User

In many operational scenarios, identifying the user responsible for an event is essential for analysis, contextual actions, and auditing. Below, we list possible approaches to perform this identification based on secure technical practices compatible with privacy guidelines.

1 - Using remote_id:

This function expects a String parameter that represents the remote id associated with the device. This identifier is a customizable value you can use to manage or label events for a specific user or context.

We strongly recommend not using sensitive information in the remote_id. Instead, use unique identifiers that are properly encrypted or obfuscated. For example, using the user's session-id is a safer approach that helps ensure security and privacy when identifying devices.

Setting the user remote_id:

import * as Grouplink from "@grouplinknetwork/group-link-ionic-plugin";

Grouplink.GLSetRemoteId("<Remote ID>");

Important: Calling this method is mandatory for generating certain platform reports. For more information about which reports require this configuration, please contact our support team.